Frequently Asked Questions

Q?What is the cost of the remote tech support service?

A.The cost is only $49.95 per year for unlimited tech support. To sign up for the service click here.

Q?What is remote tech support?

A.Remote tech support is also known as online computer and tech support. It  allows our highly trained technicians to remotely connect and view your computer screen and securely repair a wide variety of items such as computers, peripherals, mobile devices and network issues via  remote control through the Internet. In fact, it’s like watching your computer repair itself. It may be of interest that this type of remote tech support operates through the use of highly advanced desktop sharing technology. In essence this process allows you to log in to our secure remote online help desk and then you provide permission to a certified technology professional to interact and view with your computer system with a remote session via the Internet repairing problems and other issues as well as configuring and setting new technology quickly and easily.

Q?Are your technicians qualified to work on my computer?

A.Our computer technicians are Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals, HTML Developers and Network Administrators. In addition the technicians are screened and pre-qualified with several  years experience in a complex help desk environment. In addition they complete intensive training courses on excellent remote tech support service delivery as well as many other highly skilled areas.  At RemoteTechSupport.com you’re in good hands treated with dedication and loyalty.

Q?Is a remote tech support session safe and secure?

A.Yes. When you log in to our secure remote tech support center and connect with one of our certified technicians you may be pleased to learn that you are also initiating a highly secure 128 bit  encrypted connection between your computer and the technicians computer.  It should be of interest that this is the same superior level of high security utilized for online banking and shopping cart checkout transactions for major online retailers throughout the world.

Q?Do you support Apple Macintosh products?

A.Yes.

Q?Is it necessary to be in front of my PC during the remote tech support session?

A.This is not required. We only need you for a few minutes to initiate the remote tech support session with a few mouse clicks. After the session has started you may feel free to watch in real time or perform any errands you may find necessary to take care of.

Q?Is it easy to use?

A.Very much so. By allowing a remote tech support technician to gain access to your computer through the internet this enables the technician to troubleshoot and accurately diagnose any issues or problems your computer may be experiencing and make the proper adjustments to ensure that is repaired so that is is running flawlessly.  This avoids the frustration of trying to explain complex issues over the phone and trying to explain what you see on your monitor. Just sit back, relax, toss your feet in the air and watch as your mouse moves by itself as our technician takes full control of your system and does what ever is necessary to repair the issue at hand. Let the remote tech support technicians see with their own eyes exactly what your system is doing so they can make the necessary adjustments. Starting a remote tech support session is quick and simple and does not require any technical knowledge. With just two clicks of your mouse you will be amazed as you watch your computer get repaired in real time right in front of your eyes.

Q?How much time does the average remote tech support session last?

A.How much time does the average remote tech support session last? A remote tech support session averages twenty to thirty minutes. The amount of time required primarily depends on the status of your computer as well as the type of problem at any given time. As such a remote session can be shorter or much longer. For example tasks that involve improving slow computer performance and removing junk files can take longer depending on the speed of your internet connection. On the other hand online virus and spyware removal can take over an hour or more to complete the entire process depending on how severe the virus is embedded in your computer files.  

Q?Can our remote tech support technicians access my computer after the remote session has come to an end?

A.Absolutely not. The only way for us to gain access is to request a new session code and grant access to the remote tech support expert. The remote tech support technology and tools as well as the desktop sharing application that allow our technicians to interact and view your computer system are only temporary files that automatically delete from your computer each and every time you log out of a remote tech support session. Unless you request a brand new remote support session with our highly secure remote tech support technology our remote tech support technicians can not view or access any files or do anything else to your computer system.

Q?If I am ready to proceed, how do I sign up for the remote tech support service?

A.Call 1-855-TECH-111 or visit us online at RemoteTechSupport.com (1-855-832-4111). We are available to our loyal and dedicated customers across the globe 24/7 365 days a year.

Q?Which hours are best to contact RemoteTechSupport.com?

A.You may be interested to learn that RemoteTechSupport.com is available 24 Hours a day, 7 days a week, 365 days a year in our dedicated and ongoing effort to provide you with excellent online tech support for all your technology needs.

Q?Are the services of RemoteTechSupport.com guaranteed?

A.You may be pleased to learn that the superior services of RemoteTechSupport.com are provided with a money back guarantee. We try our best to resolve your technology problems and issues. However in an unlikely situation or event our remote tech support professional was not able to resolve your problem or issue, we will gladly and promptly provide you with a full refund. At RemoteTechSupport.com customer satisfaction is very important to us. We will do our best to make sure you have a pleasant experience.  Our primary components of quality and outstanding service are highly trained and certified team of certified technicians. We also provide a wide variety of technology services specifically tailored to meet the needs of your home or business.

Q?What is required to obtain remote tech support?

A.You may be pleased to learn that obtaining remote tech support is a very simple and hassle free process. Most of all it is highly secure and takes place in a matter of seconds with just a few clicks of your mouse. The only and most important part of the remote tech support process is that you have a connection to the Internet. For optimum performance a broadband internet connection is best for troubleshooting and diagnosis purposes. A slower connection will also work however depending on the nature of your problem it may take a little longer to repair your issue. It may be of interest that remote tech support is unique in that it can be utilized on a wide variety of machines such as desktops, laptops, tablets, netbooks, as well as on mobile devices and a wide variety of peripherals.

Q?What exactly happens during a remote tech support session?

A.When initially contacting RemoteTechSupport.com  you will have the opportunity to speak with a Remote Tech Support professional who will take the time to carefully troubleshoot, diagnose and repair any problems or issues your computer may be experiencing. At times it may be necessary to download specialty desktop sharing software that will grant secure 128 bit online access to the remote tech support expert. Rest assured this superior software is safe, highly secure and advanced technology that allows our online tech support professional to remotely connect to your PC with great ease and speed. As this connection is taking place, you have the option to observe and remain on the phone simultaneously as the remote tech support professional repairs your pc or laptop or mobile device. If you have other errands to attend to, you also have the option to end the call. The remote tech support expert will promptly return your call when the remote tech session has been completed. One of the great advantages of this unique service is that when there is a remote tech support session taking place it is not required to disconnect your pc and physically and bring it to a service center for troubleshooting and diagnosis purposes. In addition it is not necessary to take off a day from work to schedule an appointment.

Q?What kind of technology does RemoteTechSupport.com provide?

A.RemoteTechSupport.com offers professional online tech support for a wide variety of products such as computers, notebooks, tablets, peripherals, mobile devices etc. In addition we assist with the setup, configuration and maintenance of home and business networks throughout the globe.

Q?What are the benefits of remote tech support as opposed to traditional tech support?

A.Many agree that remote tech support is a better solution since it provides a wide variety of benefits that would otherwise not be available with traditional tech support. Most of all t is much safer since it is not necessary to let strangers into your home or place of business. You don’t have to take off a day from work to wait for a technician and waste precious time. Repairs are done quickly and securely with proprietary software and a highly advanced and secure connection. RemoteTechSupport.com can easily repair a wide variety of technological problems and issues remotely utilizing highly advanced, secure, online technology software that enables the technology user to carefully observe all activity of the remote technician on the screen from start to finish.

Q?What are Remote Tech Support Professionals?

A.Remote Tech Support Professionals are highly trained online technology experts that provide superior online support to our loyal customers with their technology issues on a day to day basis. Our tech experts are located throughout the United States and Canada. In order to qualify to be on our excellent staff of technology professionals they must go through rigorous training and testing to prove that they are ready to serve our loyal customers with dedication and devotion.

Q?What kind of services does RemoteTechSupport.com provide?

A.RemoteTechSupport.com offers per incident or annual or per month subscription plans Our unique subscription plans provide our loyal customers with unfettered access to our professional remote tech support experts 24 Hours a day, 7 days a week, 365 days a year to make sure you receive the help of an online tech professional when you need it most. Among the numerous services provided by RemoteTechSupport.com services are virus, malware, spyware and key logger removal, optimizing a sluggish pc, diagnosis and troubleshooting of popular computer problems, network configuration and maintenance, as well as printer, MP3 players and many more items and unique online services.

Q?Who is RemoteTechSupport.com?

A.RemoteTechSupport.com is the premier provider of professional online tech support across the globe to consumers, small businesses and unique strategic partners. Through our superior and highly advanced Remote Tech Support Technology we assist millions of consumers and businesses with their computer problems as well as a wide variety of peripherals such as cameras, routers, printers, network issues, virus, networks, digital  MP3, hardware and software repair and many more unique services.