Privacy Policy
Privacy Policy
This privacy policy explains how RemoteTechSupport.com Inc (“RemoteTechSupport.com”) collects, uses and discloses personal and other information RemoteTechSupport.com receives in connection with the user support services we provide to user (the “Services”) in accordance with the Terms of Use (http://www.RemoteTechSupport.com/terms_conditions.html). When you submit information through our website, email, chat session, provide it to our technicians or, use the Services, you (the “user”) agree to our use of this information consistent with this privacy policy.
How RemoteTechSupport.com Collects Information:
What are cookies, Flash cookies, Web beacons, widgets, and server log files, and how do we use them?
Generally, these terms can be defined as follows: “Cookies” are small data files placed on your computer by the websites you visit and can be used to help recognize you as a user of that site when you return, or when you visit other sites.
“Flash Cookies” (also called Local Shared Objects or “LSOs”) are data files similar to cookies, except that they can store more complex data. Flash cookies are used to remember settings, preferences and usage, particularly for video, interactive gaming, and other similar services.
“Web beacons” are small graphic images on a Web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns.
A “widget” is a small program or application that can be embedded in a web page. Widgets can provide real-time information, such as stock quotes or weather reports, or other functionality. Widgets are often provided by a third party, and may allow that third party to collect data about users viewing that page.
A Web “server log” is a record of activity created by the computer (called a “server”) that delivers the Web pages you request to your browser. For example, a Web server log may record the search term you entered or the link you clicked to bring you the Web page. The Web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server. Using these and similar tools, our websites collect data about your activity, such as data about the type of browser and operating system you use, which of our Web pages you view, the time and duration of your visits to our Internet sites, the search queries you enter on our sites, and whether you clicked on an advertisement while on our site.
In general, we use this information as follows:
Site functionality
We use cookies and other tracking tools to help us analyze, manage and improve our websites. We also use these tools to manage your online ordering activity, to store your preferences and personalize your experience on our websites.
Advertising
We and our advertising partners, and other advertising networks, use anonymous information gathered through cookies and other similar technologies, as well as other information we or they may have, to help tailor the ads you see on our sites and to help make decisions about the ads you see on other sites. For example, if you visit an our website, you may later see a related ad from us on a website you visit. We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
QUESTIONS ABOUT OUR ONLINE PRIVACY POLICY FOR CHILDREN We do not target children for the collection of information online and do not knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from that child’s parent or legal guardian. TYPES OF INFORMATION REMOTETECHSUPPORT.COM COLLECTS:
Information You Provide Personal Information: We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). RemoteTechSupport.com utilizes this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
Payment Information: If you register for the Services, RemoteTechSupport.com may collect credit card information, and other payment information. Like many companies, RemoteTechSupport.com may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. RemoteTechSupport.com uses payment information to complete your transactions.
Computer and System Information Subscriber( User) Computer Information: We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
Remote Access: While requesting support you may request for the problem to be resolved by enabling RemoteTechSupport.com technicians to have access to and take control of your computer. RemoteTechSupport.com uses software tools which enable you to grant control of your computer to an RemoteTechSupport.com technician remotely over the Internet. This allows the RemoteTechSupport.com technician to diagnose or correct problems without ever coming to the location of your computer. RemoteTechSupport.com does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. RemoteTechSupport.com technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. RemoteTechSupport.com maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
Diagnostic Tool: RemoteTechSupport.com uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. RemoteTechSupport.com analyzes this information to help diagnose and solve end-user problems. The RemoteTechSupport.com diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
Live Help Session Records: RemoteTechSupport.com reserves the right to monitor and record on-line and off-line sessions between users and RemoteTechSupport.com technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
SUPPLEMENTATION OF INFORMATION In order to protect RemoteTechSupport.com from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law. SHARING AND INFORMATION DISCLOSURE We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services. We may also share, disclose, or transfer your personal information as follows:
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of RemoteTechSupport.com or others. We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
INTERNATIONAL USERS Because RemoteTechSupport.com operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by RemoteTechSupport.com and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the the RemoteTechSupport.com website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.
SECURITY We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
SURVEYS From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
CONTESTS RemoteTechSupport.com may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.
CHILDREN Our Services are not intended for use by anyone under the age of 13. Consistent with the Children’s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.
CORRECTION/UPDATING PERSONAL INFORMATION If a user’s personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website.
NOTIFICATION OF CHANGES We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.
QUESTIONS If you have any questions about our privacy policy you may email questions or inquiries to privacy@RemoteTechSupport.com
How RemoteTechSupport.com Collects Information:
What are cookies, Flash cookies, Web beacons, widgets, and server log files, and how do we use them?
Generally, these terms can be defined as follows: “Cookies” are small data files placed on your computer by the websites you visit and can be used to help recognize you as a user of that site when you return, or when you visit other sites.
“Flash Cookies” (also called Local Shared Objects or “LSOs”) are data files similar to cookies, except that they can store more complex data. Flash cookies are used to remember settings, preferences and usage, particularly for video, interactive gaming, and other similar services.
“Web beacons” are small graphic images on a Web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns.
A “widget” is a small program or application that can be embedded in a web page. Widgets can provide real-time information, such as stock quotes or weather reports, or other functionality. Widgets are often provided by a third party, and may allow that third party to collect data about users viewing that page.
A Web “server log” is a record of activity created by the computer (called a “server”) that delivers the Web pages you request to your browser. For example, a Web server log may record the search term you entered or the link you clicked to bring you the Web page. The Web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server. Using these and similar tools, our websites collect data about your activity, such as data about the type of browser and operating system you use, which of our Web pages you view, the time and duration of your visits to our Internet sites, the search queries you enter on our sites, and whether you clicked on an advertisement while on our site.
In general, we use this information as follows:
Site functionality
We use cookies and other tracking tools to help us analyze, manage and improve our websites. We also use these tools to manage your online ordering activity, to store your preferences and personalize your experience on our websites.
Advertising
We and our advertising partners, and other advertising networks, use anonymous information gathered through cookies and other similar technologies, as well as other information we or they may have, to help tailor the ads you see on our sites and to help make decisions about the ads you see on other sites. For example, if you visit an our website, you may later see a related ad from us on a website you visit. We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
QUESTIONS ABOUT OUR ONLINE PRIVACY POLICY FOR CHILDREN We do not target children for the collection of information online and do not knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from that child’s parent or legal guardian. TYPES OF INFORMATION REMOTETECHSUPPORT.COM COLLECTS:
Information You Provide Personal Information: We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). RemoteTechSupport.com utilizes this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
Payment Information: If you register for the Services, RemoteTechSupport.com may collect credit card information, and other payment information. Like many companies, RemoteTechSupport.com may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. RemoteTechSupport.com uses payment information to complete your transactions.
Computer and System Information Subscriber( User) Computer Information: We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
- information about the date of purchase of your computer,
- type of computer
- identification number of your computer
- make and model of your computer and/or any computer hardware,
- software installed or peripherals attached to it,
- condition of the computer,
- system and registry data about software installations and hardware configurations, and
- error tracking files.
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
Remote Access: While requesting support you may request for the problem to be resolved by enabling RemoteTechSupport.com technicians to have access to and take control of your computer. RemoteTechSupport.com uses software tools which enable you to grant control of your computer to an RemoteTechSupport.com technician remotely over the Internet. This allows the RemoteTechSupport.com technician to diagnose or correct problems without ever coming to the location of your computer. RemoteTechSupport.com does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. RemoteTechSupport.com technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. RemoteTechSupport.com maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
Diagnostic Tool: RemoteTechSupport.com uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. RemoteTechSupport.com analyzes this information to help diagnose and solve end-user problems. The RemoteTechSupport.com diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
Live Help Session Records: RemoteTechSupport.com reserves the right to monitor and record on-line and off-line sessions between users and RemoteTechSupport.com technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
SUPPLEMENTATION OF INFORMATION In order to protect RemoteTechSupport.com from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law. SHARING AND INFORMATION DISCLOSURE We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services. We may also share, disclose, or transfer your personal information as follows:
- To RemoteTechSupport.com affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes;
- To third party service providers and suppliers acting on our behalf to provide products or services to you; and
- To other third parties for purposes you have allowed.
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of RemoteTechSupport.com or others. We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
INTERNATIONAL USERS Because RemoteTechSupport.com operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by RemoteTechSupport.com and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the the RemoteTechSupport.com website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.
SECURITY We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
SURVEYS From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
CONTESTS RemoteTechSupport.com may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.
CHILDREN Our Services are not intended for use by anyone under the age of 13. Consistent with the Children’s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.
CORRECTION/UPDATING PERSONAL INFORMATION If a user’s personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website.
NOTIFICATION OF CHANGES We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.
QUESTIONS If you have any questions about our privacy policy you may email questions or inquiries to privacy@RemoteTechSupport.com